Privacy Policy
INTRODUCTION
La Noix d’Érable is committed to complying with the requirements of Law 25, which modernizes legislative provisions regarding the protection of personal information in Quebec. This law aims to ensure transparency, security, and confidentiality of personal information that we collect, use, and retain.
This document presents the measures implemented by La Noix d’Érable to ensure compliance with Law 25.
1. Responsibility and Appointment of a Person in Charge
In accordance with Law 25, La Noix d’Érable has designated a person responsible for the protection of personal information.
- Person in charge: Klara Tardif
- Email: info@lanoixderable.com
- Phone: 418 226-6842
The person in charge is responsible for overseeing the management of personal information and ensuring its protection in accordance with legal requirements.
2. Personal Information Collected
We collect only the information necessary for our business activities.
This includes:
- Customers: Name, address, email, phone, purchase preferences.
- Suppliers: Professional contact information, payment terms.
- Employees: Employment records, contact information, tax information.
3. Purposes of Data Collection
Personal information is collected for the following purposes:
- Processing orders and deliveries.
- Managing relationships with suppliers and partners.
- Complying with legal obligations (e.g., taxation, payroll).
- Personalizing offers and marketing communications.
4. Consent
La Noix d’Érable obtains clear and explicit consent from individuals before collecting or using their personal information, except when the law allows for an exception.
- Electronic consent: Online forms or checkboxes.
- Written consent: Contracts or paper forms.
5. Data Protection and Security
We apply rigorous measures to protect personal information against unauthorized access, loss, or misuse:
- Digital security
- Data storage on secure servers with restricted access.
- Use of antivirus software and firewalls.
- Encryption of sensitive data.
- Physical security:
- Restricted access to offices.
- Secure destruction of paper documents containing personal information.
6. Transparency
Customers, employees, and partners have the right to know what personal information is collected and how it is used.
For any access or rectification request, please contact our person in charge of personal information protection.
7. Retention and Destruction of Information
Personal information is retained only for the duration necessary for the purposes for which it was collected. Once its use is completed:
- Electronic data is securely deleted.
- Paper documents are securely destroyed (e.g., shredding).
8. Privacy Incidents
In the event of an incident involving personal information (e.g., data breach, unauthorized access), La Noix d’Érable commits to:
- Promptly notify affected individuals.
- Report the incident to the Commission d’accès à l’information du Québec if necessary.
- Implement corrective measures to prevent future incidents.
9. Rights of Concerned Individuals
Individuals have the right to:
- Access their personal information to view or obtain a copy.
- Correct inaccurate or incomplete information.
- Withdraw their consent for the use of their data.
10. Training and Awareness
All employees of La Noix d’Érable receive training on personal information protection, in accordance with the requirements of Law 25.
11. Cookie Policy
The La Noix d’Érable website uses cookies to improve user experience, analyze traffic, and personalize displayed content. This section explains how we use cookies, the types of cookies collected, and how to manage preferences.
What is a Cookie?
A cookie is a small text file placed on your device (computer, tablet, phone) when you visit our site. Cookies allow us to collect information about your use of the site and improve the services offered.
Types of Cookies Used
- Essential Cookies: These cookies are necessary for the proper functioning of the site (e.g., secure access, shopping cart). Without them, certain features of the site would not be available.
- Performance and Analysis Cookies: These cookies collect anonymous data on how users navigate our site. They allow us to understand and improve the user experience (e.g., pages visited, time spent on the site).
- Personalization Cookies: These cookies remember your preferences to personalize your experience (e.g., language choice, localized display).
- Advertising Cookies: These cookies allow targeted advertisements to be displayed based on your interests. They can also measure the effectiveness of our advertising campaigns.
Cookie Management
On your first visit to the site, a banner is displayed to allow you to accept or customize cookies.
- Accept all cookies: Allows you to benefit from all the site’s features.
- Customize: You can choose the types of cookies you wish to allow.
- Refuse all non-essential cookies: Blocks optional cookies while allowing access to basic features.
You can also modify or withdraw your consent at any time using the cookie management tool available on the site.
How to Disable Cookies via Your Browser?
You can configure your browser to block or delete cookies.
Note that disabling cookies may limit certain site functionalities.
Retention of Data Collected via Cookies
Data collected via cookies is kept for a limited time, depending on their purpose (generally between 6 and 24 months). They are anonymized or deleted after this period.
Contact for Any Cookie-Related Questions
For any questions or concerns regarding our use of cookies, contact our personal information protection officer:
- Email: info@lanoixderable.com
- Phone: 418 226-6842